Terms & Conditions

These terms govern the home spa and nail services provided by Spalist in Riyadh, whether booked through this website, by phone, or by WhatsApp. By making a booking you accept them.

If anything here is unclear, message or call us on 0540333773 before you book. We would much rather answer a question than have you find out at the door.

Appointments must be booked at least 2 hours before the requested start time. Our specialists travel to you, and that window is what makes it possible to get someone to your door prepared and on time.

The times shown when you book are real availability, taken from our specialists' live calendars including travel time between appointments. A slot that is offered is a slot you can have.

• You must provide a mobile number we can reach you on. We call or message before arrival.
• Your address must include a map pin. A written address alone is not enough to dispatch a specialist reliably in Riyadh.
• Prices shown include the service only. Any offer or discount applied is shown before you confirm.

You may reschedule an appointment free of charge up to 1 hour before its start time, subject to availability at the new time.

Within the final hour we may not be able to move the appointment, because your specialist is likely already travelling to you.

You may cancel free of charge up to 1 hour before the appointment start time.

Cancellations inside the final hour, and appointments where nobody is at the address when the specialist arrives, may be charged in full. This covers the specialist's time and travel, which cannot be recovered at that point.

• To cancel or reschedule, call or message us on 0540333773.
• If we cancel an appointment for any reason, you are charged nothing and we will offer you the earliest alternative.
• A cancelled appointment does not earn a loyalty stamp. If the appointment was paid with a package session, that session is returned to your package.

Every customer has a loyalty stamp card. Collect 7 appointments and one service at your next appointment is free.

The card counts APPOINTMENTS, not services. An appointment with three services earns one stamp, exactly the same as an appointment with one service. This is deliberate: the card is a thank-you for coming back to us, not a volume discount.

• Creating an account on this website starts your card with 2 free stamps.
• A stamp is added when your appointment is completed. Cancelled and no-show appointments do not earn one.
• A full card pays for ONE service, and it is applied to the most expensive service in that appointment, so you get the most from it without having to ask.
• The free service does not itself earn a stamp — otherwise the card would partly refill itself each time it pays out.
• Any stamps beyond the 7 used carry over to your next card. Nothing is lost.
• Stamps have no cash value, cannot be transferred between customers, and cannot be exchanged for money or a discount on another booking.

Payment is taken at the appointment, by card on our POS machine or by any other method we have agreed with you in advance. Package sessions and loyalty rewards are applied automatically before payment is calculated.

Our specialists bring everything needed for your service. We ask for a clean, private space with access to water, and that any pets are kept in a separate room during the appointment.

Please tell us in advance about any medical condition, allergy, injury, pregnancy, or recent surgery. Some treatments are not suitable in these cases, and your specialist may decline a treatment on safety grounds. This is for your protection, and the appointment is not charged if we cannot proceed safely.

We collect your name, mobile number, address and map pin because they are needed to deliver a home service. Gender and date of birth are optional and you may leave them blank or remove them at any time from your account page.

We do not sell your information. We share it only with the specialist assigned to your appointment, and only what they need in order to arrive and treat you safely.

We may update these terms. The version shown on this page at the time you book is the one that applies to that booking. The date at the top tells you when it last changed.